T-mobile reverses unpopular policy changes amid customer backlash

T-Mobile has rolled back two recent policy changes that drew heavy criticism from customers and employees alike. The carrier began limiting device promos in April, sparking immediate backlash as the revised policy allowed only two uses per account. However, the company has now reinstated the original four-per-account limit.

Device financing on free lines also reversed

Another reversal involves device financing on free lines. T-Mobile initially barred most free lines from taking advantage of device discounts, with a few exceptions like Yearly Upgrades,